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12.2% 169000 185M TOP 1% 154 6200

Nguyễn Gia Hào

Academic year: 2023

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The rows of the matrix correspond to terms (usually terms are words), and the columns represent documents (for example reviews). TF measures the frequency of occurrence of an indexed term in the document [12].


In our study, the assets are hotel/clothing attributes obtained from online consumer reviews, while the target (consequences) are key areas categorized by factor analysis based on the importance of attributes also obtained from online consumer reviews by text mining, as shown in Figure 2. Using text mining and factor analysis, a combination of new and traditional methods, we can identify the key factors of consumer decision making when purchasing two different products.


Nine comparison matrices for the four alternatives regarding the criteria and the sub-criteria "the overarching criteria" associated with the alternatives (domestic company, international company, college and state university). Finally, the alternate ranking is established by arranging these global scores in descending order. Table 33 shows the final weights of the alternatives in relation to the coverage criteria.

Table 9 shows the calculation of the global weight for sub-criteria with respect to its criterion by multiplying weight of each criterion to the weights of sub-criteria that affect its criterion.
Table 9 shows the calculation of the global weight for sub-criteria with respect to its criterion by multiplying weight of each criterion to the weights of sub-criteria that affect its criterion.


This chapter examines previous studies of alignment between business and information systems holistically in relation to the development of working associations between professionals from information system and business backgrounds in the business organization and e-Government sectors, while investigating alignment research that allows for information system development and growth that is appropriate, within budget, and on time. The outreach process plays a key role in building dependent associations between individuals from two different groups, and the progress of outreach can be improved by creating an information system according to investors' perspectives. The results classify that the alignment between business departments and the information system remains a priority and is of concern in different ways in different areas, which provides perspectives for future discussion and research.

An important contributor to the successful operation of a profitable enterprise in the modern business environment is an effective and efficient information systems strategy that supports business strategies and processes [7].

Research questions and objectives

Since the early 1960s, information systems have been characterized by rapid development and integration with business, which have become essential components of most business organizations and industrial enterprises. Most business organizations in all sectors of industry, government, commerce, academia, and healthcare in developed countries are fundamentally dependent on their information systems [5, 6]. In order for business organizations to remain competitive in an active business environment, they must establish and understand how to systematically manage their information systems.

Theoretical framework

Phase one of the framework presents qualitative and quantitative studies of alignment, while phase two presents goal modeling in the context of organizational requirements and the development of suitable e-government IS.


After this detailed review, the alignment framework for future research has been proposed as shown in Figure 1. Several of these manuscripts were summaries of manuscripts published elsewhere and studies where business-information system alignment is not actually the theme of the analysis. To classify relevant manuscripts, we have adopted the following two additional criteria for our review of the fit between business and public information systems (eGovernment).

In addition, our thorough study of these manuscripts also enabled us to exclude articles in which the alignment was treated in a rather insignificant way.

The evolution of alignment concept

Analysis of alignment in relation to its directions

The selected articles on strategic alignment between business and information systems were carefully examined and added to the reference list. The selected articles on structural alignment between business and information systems were examined and analyzed, and their percentage in the overall topic of alignment is as shown in Figure 3. The selected articles on cultural alignment between business and information systems were examined and analyzed, and their percentage in the overall topic of alignment is shown in Figure 3.

The selected articles on social alignment between business and information systems were studied and analyzed, and their percentage in the overall topic of alignment is presented in Figure 3.

Alignment models and alignment theory analysis

Reich and Benbasat [14] addressed the cultural and social issues of organizations and proposed an approach to measure the relationship between business and IS. As shown in Figure 9, four different factors of the social dimensions were considered, and these are the shared knowledge between business and technology leaders, the success of the technology in the company, communication, and the connection between the business and technology planning process. In addition, the selected settlement theories and models were analyzed in the context of their settlement measurement type and study topic, as shown in Table 3.

System modeling in the context of alignment and eGovernment

In this study, we analyzed and categorized previous studies into the following emerging main themes: modeling IS goals and requirements, linking business and IS strategies, business process management, and lack of system support and long-term business/IS focus. In the context of “modeling IS objectives and requirements”, Gartlan and Shanks [12] present a coordination framework based on the idea of ​​modeling business objectives and IS requirements, and its output enables IS analysts to monitor. They extend the B-SCP model by describing a data ontology structure to represent IS requirements and establish a relationship between business and IS strategies.

In the context of “business process management”, Goto et al. 2005) present a business process-oriented requirements engineering model for understanding the connection between organizational processes and IS.

Discussion and implications

Evidence from the literature shows that although there are relatively many coordination methodologies that have been developed in Only a small number of existing coordination methodologies present patterns for the coordination of two of these domains, for example, structural business-IS coordination together with strategic business-IS coordination [17, 26]. However, the process of managing and delivering IS services is always a difficult job for any government due to the rapid changes in the government environment and the lack of coordination between the government and IS departments.

This chapter presents a literature review of alignment methodologies in the context of business performance and e-government.

Future research directions

The development of a successful IS within the scope of alignment is not only necessary for identifying IS requirements; organizational activities should also be taken into account before starting the development phase of the system; therefore, the organizational goal and process modeling are required. Therefore, further research is possible with the business goal modeling in the context of alignment and better government performance.


In: Proceedings of the 2015 International Conference on Autonomous Agents and Multiagent Systems, International Foundation for Autonomous Agents and Multiagent Systems; 2015. In: Proceedings of the Southern African Institute for Computer Scientist and Information Technologists Annual Conference 2014 on SAICSIT 2014 Empowered by Technology. In: Proceedings of the 2004 SIGMIS Conference on Computer Personnel Research: Careers, Culture, and Ethics in a Networked Environment.

Contribution: The most important contribution of the study is to assess the mediating role of the ERP system in the connection between decision-making environment and socio-technical factors.

Theoretical background

  • Configuration model of organizational culture
  • Socio-technical approach
  • Decision-making environment
  • ERP systems
  • Sustainable performance
  • Socio-technical approach, decision-making environment, ERP system, and sustainable performance
  • Mediating effects of ERP system
  • Moderating effects of organizational culture configuration

Social and technological factors were very important for an ERP system to succeed, as indicated by research [54, 36]. There are some important factors for improving business performance, and profits from an ERP system are highly dependent on them [18]. The perception of people running an ERP system has a major impact on the success or failure of an ERP system.

Performance and competitive advantages are influenced by organizational culture and is the deciding factor in determining whether your ERP system will succeed or not [65, 66].

Main components of change program

As far as the external factors are concerned, it is based on the outside of the organization, such as competitive rivalry and government rules and regulation [70]. It is required that the management must communicate that changes in the organization will create stability and create the difference between current and future positions in the organization. It is clear that the change program is intended to reduce the gap between the organization's current and future performance.

To develop the study, the ability to handle and facilitate the implementation of the BPR change process is being used as readiness to change; BPR relates to the ability of the employee of the organization to have positive behavior towards the request of the BPR system of the organization to adopt the change and to have positive behavior accordingly to make it successful.

Change and social approach

Socio-technical perspective of BPR

In the light of BPR, a socio-technical system is the right approach to assimilate the technical operations. The socio-technical features suggested that there are different rules that should be used to perform the BPR system. The socio-technical system is involved in three components: the socio-technical regime constitutes the representation of the rules that organize and coordinate the direction of social group activities and marinate the stability of the socio-technical system.

The final component is the socio-technical landscape which refers to the wider exogenous environment that influences the development of the socio-technical system [70].


The sample and data collection

The purpose of focusing on the socio-economic system is to use the right person and the right technology to support the organization's organizational processes and value. To increase the feasibility of the system, there is a need for restructuring with the technical and social systems and development of the equation between people and technology to use technology with the authority [41]. In order to collect the data, special consent was taken from the personnel department of the above companies.

Regarding the jobs of the respondents, managers are around 21%, clerks around 25.8%, professional workers around 32% and technical support around 21%.

Measurements of variables

In addition, human resources departments in the company have collaborated to collect data from employees. The respondents were 180 males, while the number of female respondents was 53, which constitutes 77.25% and 22.75% for males and females respectively in the total responses. The number of articles is a little high; however, researchers such as [77] state that in order to achieve generalizability of data analysis results and a sufficient level of validity and reliability, a detailed instrument is required.

The measurements of different constructions along with their dimensions and number of elements are present in a summarized form in Table 1.

Data analysis


It will illustrate the relationship between the organization's culture and the decision-making environment in the organization along with the organizational adoption of the culture against the new system adoption. The planning of the new system should be done sufficiently before the implementation phase of the ERP system. The organizational culture is the most obvious feature to illustrate the organizational success when the ERP system is implemented in the organization.

Managers are expected to undertake different factors before implementing the ERP system in the organization.

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Table 9 shows the calculation of the global weight for sub-criteria with respect to its criterion by multiplying weight of each criterion to the weights of sub-criteria that affect its criterion.
Table 23 shows the calculation of the global weight for sub-criteria with respect to its criterion by multiplying weight of each criterion to the weights of sub-criteria that affect its criterion.

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Để xác định vị trí Q, trước tiên người ta ngắt đường dây khỏi máy phát và tải tiêu thụ, sau đó dùng nguồn điện không đổi 12V, điện trở trong không đáng kể, nối vào hai